[Resolved]  Sun Direct — recharged my sun direct, account yesterday money is deducted but channels are not activated.

Address:Bangalore, Karnataka, 560091

Hi, i loaded my sun direct account with 500 rupees and subscribed for few channels. I see money is deducted but channels are not yet activated. Its been a day. We tried contacting sun direct customer executive but no luck. Customer care number is not getting connected and the chat bot responses are too slow.
We need to wait for 30min to get a word answer from executives and when i explain the problem they just close the chat without answering anything.
Every time sundirect has this problem, i don't understand why they aren't fixing it.
Please look into this problem.

Name sarojamma
Smc/cust# [protected]
Cr-id cr-3802289
Ref 2008592
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Apr 2, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2019
Sun Direct Customer Care's response
Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care
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