Sun Direct — rude and misbehaviour of customer care staff

Address:Chennai, Tamil Nadu, 201301

My sun tv smart card number is[protected]. Most of the channels are not coming. Service is intermitant and eractic. The worst part is when you try to lodge a complaint, customer care staff misbehaves and talks rudely. I lodged complaint no. Cw[protected]. The customer care executive was rude and refused to register my complaint. When i insisted he registered the complaint as above and within one minute i receive a message saying complaint is resolved as customer not in front of tv which is a lie as i read out the channel names and nos to him from the tv as desired by him. When there is no error code shown in the tv screen but only blank screen, he insisted on error code! Another operator, this time a lady operator, was rude, impolite and refused to register. Worst customer care of suntv and rude behaviour.
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Absolutely right... I happened with me also...they asking money for upgrading of set top box...poor response from company...
I am unable to view regional and news channels. Tired calling customer care but no one is answering my call. Please assist.

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