[Resolved]  Sun Direct — set up box upgrade

Address:Salem, Tamil Nadu, 636030

I am using sun direct hd box and due to lag off time for watching tv i have used only sd channel and now because of interest on hd channels i have recharged for hd pack, but not able to view. (Its not playing).
Just i made a call to customer care and they replied that the hd box version has been changed.

Without any proper information and even advertisement they have changed the version and now asking to pay 699+150 for replacement.

They providing information that they have replaced the box at free of cost in oct-2017, but in nov-17 it has been charged.
Is it way of replacement, what have to be done. Should replace all the hd box for who are all purchased. It looks like a robbery.

If they updated for another version, then is we need to pay again?

Then why i have to buy hd box.
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Apr 21, 2018
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2018
Sun Direct Customer Care's response
Kindly request you to provide smart card number or contact number for resolution
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