[Resolved]  Sun Direct — star family channel

Address:

darjeeling, 734101

Hi,

Sun direct smartcard no.- [protected]
Error - e118-4 reserved smartcard return code.

I am facing error in my set top box. I am complaining from 5-6 months.
I called customer care, every time they are telling clean smart card and reinsert again. How pathetic it is. They all are very well known about this error but still same reply.
If we registered a complaint one illiterate technician comes and without touching anything or troubleshooting simply says every time my set top is faulty and need to replace. What is this? At same time thousands of people's complaining the same, means all set top boxes are faulty at one moment.

I don't know why such a company making fool of their customer. This is only company transmission signal or frequency synchronization fault and they are forcing to customer for paying unnecessary charge for changing set top box. Why should customer have to bear this cost? Still i am waiting for any strict action of @sun direct.