[Resolved] Sun Direct — sun direct downgraded my package. smart card/cdsn no. [protected]

[Resolved] Sun Direct — sun direct downgraded my package. smart card/cdsn no. [protected]

D Diana Thomas from Ernakulam, Kerala

This was the complaint sent by email to sundirect and also contacted their customer support but no answers yet. Kindly give me a reply as to why my existing account, smart card/cdsn no. [protected] with package 'hd ultra malayalam cinema plus sports basic subscription' with validity till 29/05/2019 was suddenly downgraded to some basic pack in the name of trai policy and given a validity till 25/04/2019 with limited no of channels left to watch now. I would like to remind that i have paid full amount for 'hd ultra malayalam cinema plus sports basic subscription' with validity till 29/05/2019. Kindly let me know where my money has gone. Contacted your customer care and they have no clear answers other than saying trai policy. If i need to watch more channels then i have to choose and pay again. I told them that it's only march now and i have already paid till may 2019 then they have no answers. I have already paid for a package till may 2019. Even if it is due to trai policy sundirect should show the minimum decency to give me a decent package with validity till 29/05/2019 or they should refund me the subscription amount already paid in advance till 29/05/2019. There is no justification as to why you stopped my current plan to a basic plan with minimum channels and reduced my validity from may 2019 to april 2019 and ask me to pay again that too from march 2019. Refund my money or extend my validity with a standard plan similar to the one for which i had paid till 29/05/2019 Kindly give me an early reply. If not satisfied i will be approaching trai and consumer court for justice. Enclosing screenshot of my actual package. Was this information helpful? No (2) Yes (0)
Apr 24, 2019 Complaint marked as Resolved Sun Direct customer support has been notified about the posted complaint. Verified Support Mar 22, 2019 Sun Direct Customer Care's response Dear Madam As per your request, complaint has been taken as feedback and forward to concern team Regards Sun direct Customer care
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Comments

Chethan j s

from Bengaluru, Karnataka

I have recharged six month basic Kannada pack but now some channels like zee Kannada not telecasting so I am raising complaint against 5he sundirect dth service provider . when am recharged for six months the zee Kannada channel also included for 6 months but now they removed . So please solve the issue.

Chandramohan Ramamoorthy

from Delhi, Delhi

Sund direct is not working. None of the customer care numbers are working. Please rectify the issue as early as possible . No word of message from the Provider, as what is the issue and how long it will take. No clue why is not working...

Mallesh Sangisetty

I try to contact you but your number always line busy . My smart card number [protected] I recharged just few days ago HD package but now channels not getting my next recharge date 16/03/19 why now not getting channels find the attached pictures and solve this problem ASAP
[protected]
[protected] I want immediately solutions

Vennila Vimal

My DTH smart card number is [protected].I have activated sun direct one year plan on 28/10/2018 which expires on 28/10/2019..but due to New rule By TRAI .the plan has been migrated to the best fit plan and revised validity also 28/10/2019..but now suddenly the recharge due date shows as 05/04/2019 not 28/10/2019.. Contacted the sun direct customer care but they didn't solve the issue. And they are saying that I have to recharge latest by 5th April 2019 to continue to view the channels.1 yr plan was reduced to 5 month plan without my consent and they r cheating d customers..so please take necessary action on this issue and to activate my one year plan..