[Resolved]  Sun Direct — sun direct dth recharge done wrongly rs.198 instead of 199

Hi, i have recharged sun direct dth for 198 instead of 199. So bengali pack is activated for me. Actually i have 100 rs in my sun direct account balance. Please change my plan to 199 (Tamil dpo pack1)

Also my existing plan is valid up to 19-feb-2019. But the existing plan is stopped and bengali plan is activated once i recharged.

Sun direct smart card no.:[protected]
Was this information helpful?
No (0)
Yes (1)
Apr 1, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2019
Sun Direct Customer Care's response
Dear sir

As per the conversation we had, now issue is resolved

Regards Sun direct
Customer care
Complaint comments 

Comments

We subscribed to sun direct DTH network in 2015.It was very good
For the past three years.But from the past two months we doesn't getting the signal properly.It always shows searching for signal in evening.If you are doesn't respond to our complaint.we will shift to other network

Smart card failure from 2 days. No one responding on any support numbers. Global support number soesnt even work. My foot kind of service. Very irritated
Ota upgrade was initiated from sundirect, since 4 days TV is down. when technical guy came, he told software got corrupted and we need to buy new one ! if we corrupted the box, we are fine to buy new one, why should we pay if they did mistake.
I'm Ashish, From Mumbai.
I have been trying to contact the customer care services bt still it always shows busy tone or no one answers d call. My viewing is currently blocked due to insufficient balance. But I hav recharged but still viewing is blocked. They have still not informed about the changes in d rates.
Please see to it.
Thank you.
I have recharged wrong smart card number.
Firos C Muhammed's reply, Sep 16, 2019
Old smart card number 41021483312.
My new smart card number 70488551691. Please transfer to new smart card number refud.
My mobile number 9746345325.kerala.
Wrong recharged please help you
My card number [protected]
I recharge wrongly Rs.200 for the plan of Rs.199 using Phonepay. How can I get return of my amount.?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sun Direct
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    2481
    Pending
    0
    Resolved
    1458
    Sun Direct Phone
    +91 76 0101 2345 [Customer care]
    Sun Direct Address
    73, MRC Nagar Main Road, Mursali Maran Towers, Chennai, Tamil Nadu, India - 600028
    View all Sun Direct contact information