Sun Direct — sun direct half channels not able to view and complaint unsolved

Address:

Mumbai City, Maharashtra, 401107

My smart card number is [protected]. I hav complained 5 days back abt half channels not able to view bt still the problm is nt solved also 2 days ago the technician named krishna who said he would be coming in 1 hr now he is saying sun direct has take over reliance network so there is error hence he won't be able to set the right frequency for particular channels so i jst want to know why the customer care people didn't inform us regarding this and also how long will it take to solve my problm. Even the customer care people are not giving the right answer. This is not done from ur side also if the recharge gets over then the next day by 12.05 am u cut the channels bt nw even if i hav recharged still i'm nt able to view. They are the worst customer care people with no manners at all. When you can't solve customer problems or give them any service then why the hell are you keeping a department called customer service in your organization when nobody can give a proper answer to any of the questions. We are paying money which is our hard earned money bt still we are not receiving proper service from you people.