[Resolved] Sun Direct — sun direct hd box

renkannan

from Delhi, Delhi

Address:

chennaai, Chennai, Tamil Nadu

Sun Direct sold an HD set box to me 3 years ago. I was able to see HD as well as SD channels through that Box. Now I could not load HD channels and on enquiry, they are telling that they will charge Rs 850 to upgrade the box to HD. It is already an HD box and they are asking money in the guise o[censored]pgrading. It is told after the TRAI instruction regarding channel pricing from last month SUN Direct is not properly operating their servers and I could not even lodge a complaint for quite long. Their Customer care Nos are just Eyewash and simply not through. I purchased an HD set top box from them now they are telling I need to pay more money to upgrade the Box.

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Jun 8, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care