[Resolved] Sun Direct — Sun direct is not broadcasting few of the channels which are included as part of plan recharge

m.abhishek.a

from Bengaluru, Karnataka

May 4, 2021

Address:

Chamarajanagar

Custer id [protected]

Sun direct is not broadcasting few of the challenge like Sony set pix, movies now, star movies and many other.

At the time of activation of plan these channels were included. After recharge I am entitled to view this channels. But they failed to broadcast.

If I check the broucher, many list of channels which are showed in the broucher were not able for viewing after recharge.

Kindly take action from cheating people and impose proper fine on sun direct for cheating customer.

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May 11, 2021

Complaint marked as Resolved

Sun direct contacted me over phone to discuss the issue. At first I got call from sun direct because of the email I wrote asking them to add the missing channels. But they not agreed add the missing channels giving the reason that those were the promotional channels and now they cannot broadcast. Later, I got one more call from sun direct because I have raised the complaint in consumer complaint form. This time they acknowledge the problem and asked apologies for the in convince and add the channels and asked me to confirm that I am able to view the channels

Sun Direct customer support has been notified about the posted complaint.

Verified Support

May 11, 2021

Sun Direct Customer Care's response Dear Sir,

As per conversation, customer complaint regarding Wrong add-on issue same has been resolved from our end.

Regards,

Sun Direct Team.

May 11, 2021

Updated by m.abhishek.a Sun direct contacted me and added the missing channels.

Thanks for listing and responding to customer needs.

Now the complaint can be closed with a suggestion that in future please broadcast all channels as per the broucher at the time of recharge.

Thank you