[Resolved]  Sun Direct — sun direct misused my amount and told us to renew again

Address:

Door no: C3/16, UCIL QUATERS, MC PALLI POST, VEMULA MANDALAM, PULIVENDULA, KADAPA DISTRICT, 516390

My sun direct smart card number :[protected].
Registered mobile number : [protected].

24th January 2019, recharged ROI PACK with Rs 850/- for
3 months. Again they recharge TELUGU VALUE PLUS PACK on 25th January 2019. Who gave this rights to change the plan. From 6th March 2019, no channels are coming. All of them were disconnected. It means for the period of 24th January 2019 to 6th March 2019, they charged Rs 850/- for this short duration.when I asked customer care, they told that from 1st Feb 2019, TRAI RULES AND REGULATIONS HAVE CHANGED. So, we have to pay again for renew the channel by paying the amount again.

If rules were changed from 1st Feb, then they have to charge a particular amount from 24th January to 1st February from Rs 850/-.

And balance amount they have to credit again in our sun direct account. Without doing that, one side sun direct charged Rs 850/- for 3 months. And within 45 days, they disconnect our channels and digested our amount too.

It means they charged Rs 850/- for 45 days. Vch is not correct.
In ROI pack, we can see all hindi, TELUGU channels and business news channels etc.
But at present ROI pack, less number of channels were in the list.
Just we want that they can continue the subscription which we paid for.