[Resolved]  Sun Direct — sun dth can't access customer care for channels

Address:Nandadeep Apartments, 44 Viviani Road, Richards Town, Richards Town, 560005

Hi there,
I have been a customer of sun dth for past 5 years.
Recently they did some migration and a lot of channels i have been getting got completely lost. U
Tried calling customer care. 3 things happen when i do that
1. It says number not in service
2. Alternate number goes thru and cuts abruptly
3. Extreme situation - an agent picked up from 0431 area code, talked and abruptly cut my call
I tried the chat powered by cisco
- it says lines busy try again later
Cant get access to
- shalom tv
- other religious channels
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Apr 15, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2019
Sun Direct Customer Care's response
Dear Sir, We regret the inconvenience caused. Please let us know your query with smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards
Sun Direct Team
Complaint comments 

Comments

Set box number [protected] pay amount 289 rupes tow times on 3/3/2019 chanel steel not working
I have recharge star movies channel for monthly subscription amount wad debited but channel was showing 'Reserved smart card return card'. We have recharged at date 8/03/2019 8:30pm

[protected] smart card number. I have recharged my dth on time, but they have discontinued telecasting .Since 1 week they are not telecasting i have tried to contact customer care but not a single customer care number works all are unreachable their mail i'd won't work, this is a very irresponsible attitude.
Kindly help to resolve it.

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