[Resolved]  Sun Direct — unable to change base pack

Address:508207

I took new connection and dealer selected telugu dpo hd pack and i wanted to change it to telugu dpo 2 sd. Tried contacting customer care which was never connected. I wanted to customise my base pack, mailed them also for which no response was received as on date

There is no option to edit existing pack and i doubt i dont get it. Would like to change the service provider. Please take back the set top box and refund my amount

Customer id: 17xxx074
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May 19, 2019
Complaint marked as Resolved 
Sun Direct customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2019
Sun Direct Customer Care's response
Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care
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