[Resolved] Sun Direct — with out my concern 2500 rupees recharge done instead of 22 rupes

RAVI'S

from Delhi, Delhi

Address:

H.NO-21-4-166, RAILWAY QUARTERS ,, OPPOSITE TO RAILWAY HOSPITAL,, Warangal, Andhra Pradesh, 506003

Hi

Hi

Smart card no -[protected]
Mobile no -[protected]
I have done a recharge of 23/- rupees one channel subscription. Insted of these it's automatically recharged with my exesting plan with 2500/-
It's happened without my concern and without my permission. I want my money back to my bank account. I contacted customer care the people saying the amount ll return to sun direct app wallet. I don't want that i need my money back to my bank account only. Its reduces. Its a very bad experiance with sun direct. Hd channels is not coming clearly. I contacted the customercare they saying it's broadcast issue not us then why should i pay for u people i ll go for local cable operator.

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Jun 23, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

Sun Direct Customer Care's response Dear sir

We tried contacting you in the number mentioned in your account but we could not reach you.
Please mention your alternate contact number in which we can reach you and serve you better.

Regards Sun direct
Customer care