[Resolved] Sun Direct — with out my information package selected sun direct directly it is against the rule of trai

rijilcv

from Kannur, Kerala

Address:

Kannur, Kerala, 670613

I having a sun direct dth.

I had recharged for 1 year hd package of rs 5000 (15/12/2018) and i got all the hd channels validity up to 15/12/0219

Before implementation of new trai rule i call your customer care executive she told me that i dont want to select any channel i will get all hd packages.

But suddenly yesterday[protected] with out any information you changed my plan to hd malayalam dpo 2 package. I call your customer care executive today he is not giving me proper answer and cut the call with out my permission. I dont want all those channels you selected.
It is against the rule of trai.

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Mar 8, 2019

Complaint marked as Resolved

Refund the amount and plan changed as per my request

Sun Direct customer support has been notified about the posted complaint.

Mar 06, 2019

Updated by rijilcv Hi,
I having a sun direct DTH.

I had recharged for 1 year HD package of RS 5000 (15/12/2018) and i got all the HD channels validity up to 15/12/0219

Before implementation of new trai rule i call sundirect customer care executive she told me that i dont want to select any channel i will get all HD packages.

But suddenly yesterday[protected] with out any information they changed my plan to HD Malayalam DPO 2 Package and validity is only up to 30/08/2019. I call your customer care executive he is not giving me proper answer and cut the call with out my permission. I dont want all those channels they selected.
It is purely against the rule of trai.

Verified Support

Mar 20, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care