[Resolved] Sundirect — sun direct violation of rules

kpns

from Bhimavaram, Andhra Pradesh

Address:

SRI SURYATEZA NURSINGHOME, J.P.ROAD., 534202

I am a subsciber of sun direct from10/03/2010... Sundirect service is worst... They charge foe setup box, but don't give reciept. For their telecast problem, they collect the service charge..
Now with new trai rules, they are exploiting subscribers.. I paid annual subscription up to20/10/2009//i want to stop un necessary channels. But their help lines don't respond.[protected], [protected], [protected], [protected] they gave nos. Noe they changed my package with out intimating me... Charging rs.30/month extra... And reduced my validity period by 6weeks... They are not giving ous selected channels, forcing us to accept their choice... Among these 80 channals are not our choice... It is a violation of trai regulation... So many innocent subscribers are charged extra, with poor service

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May 7, 2019

Complaint marked as Resolved

Sun Direct customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2019

Sun Direct Customer Care's response Dear sir

We regret the inconvenience. Please let us know your smart card number or your mobile number and we will have our customer care representative to contact you on the same.

Regards Sun direct
Customer care