[Resolved]  Sunflame Enterprises — 4 burner cook top

Jul 16, 2018

Updated by mirage67 I bought a Sunflame 4 burner cook top from Big Bazar Ambience Mall on 14 November 2017. On bringing it home & connecting it i found there was a gas leak & it was a very strong smell. I called the gas company & they checked the inlet valves but they were all perfect. Then it was found that the two burners on the right had a leak even when the knob was switched off. In the attached email screen shots you can see that i have contacted them from 27 November 2017 & till date they have not responded back. I was given a number to call but even that man refused to help.
This is a serious matter as the cook top came with 2 years warranty & here am not getting any after sales service on a brand new product at all. Leaking gas in the house is a danger to my family and well being of my house.
Please take necessary action for such an inconsiderate organization who manufactures below standard products.
I have had to ask a third party vendor to come & do the necessary repairs as it was mental harrasment & inconvenience for me all along.

These were the emails that i had sent:
Gulrukh Ganguli <[protected]@gmail.com>
Dec 2 (9 days ago)


to customercare


To Whomsoever It May Concern
______________________________

I purchased the above model on 14 Nov 2017 & it has a problem where in gas leaks from the two burners on the right even when the knob is switched off.

I have been contacting you since 27 Nov 2017 through CONTACT US option on your website / FB . I was told to give my contact details which i have done on the same day, but am yet to get a response from SUNFLAME.

My details are given below again :

Mrs G Ganguli
B10 / M1037 Ashiana Town Beta
Bhiwadi Alwar Bypass Road
Bhiwadi 301019
Cell Phone : [protected]

Please contact me at the earliest & resolve this issue.

If you don't want to solve this issue and do not want to keep the 2 year warranty with the product, please have the courtesy to let me know so i can use alternative means to solve my issue.

Treating this case on priority would be appreciated.

Regards
Mrs G Ganguli

Customercare
Dec 4 (7 days ago)


to vinay[protected], me


Dear team,
Please attend this complaint & revert.


Thanks & Regards
Customercare

Sunflame Enterprises Pvt. Ltd.
Plot No. – 58, Sec – 27C, Mathura Road,
Faridabad, Haryana – 121 003.
Customer Care No. –[protected]


From: Gulrukh Ganguli [mailto:[protected]@gmail.com]
Sent: Saturday, December 02, 2017 8:19 PM
To: [protected]@sunflame.com
Subject: Complain for 4 Burner Cooktop - Regal Model


Gulrukh Ganguli <[protected]@gmail.com>
Dec 6 (5 days ago)


to Customercare


I am still waiting for someone to call & come over to resolve this issue.

Regards


Gulrukh Ganguli <[protected]@gmail.com>
Dec 7 (4 days ago)


to Customercare


Hi,

I have called up the following number as given by you in your earlier email:

vinay[protected]

He says that complain is not handled by him any more & i should not call him at all.

If the issue is not resolved in 1 day i shall take my own action on it now.

Nearly 15 days i am writing for warranty support to be provided.

Regards
Mrs G Ganguli

Jan 08, 2019

Updated by mirage67 B 10 / M 1037 ASHIANA TOWN BETA
Alwar Bypass Road Bhiwadi.
Near Thada Mor
[protected]
It has taken you 1 year to respond to a complaint.