Sunflame Enterprises — defective product

Address:560028

My first complaint on 26th jan 2019 on [protected]@sunflame.com & given multiple reminders after that.

Hi,

I purchased this product from the banasankari, bangalore dealer, mr. Nagarjuna in nov 2018 (Two months ago).

Two problems -
*the burner plate has already got rust
*burner plate rubber bush has come off

Rusting of burner plates is a serious problem. I have never seen that with premium products and i have previously owned a few. Shockingly, your service centre tells me that rusting of burner plates is normal. He said even rubber bush coming off is normal. Your dealers did not inform us that rusting of burner plates is normal with premium sunflame products.

I would like sunflame company to confirm to me if product delivered to me is defective or if rusting is normal with most premium range of sunflame burners.
Harshit
Was this information helpful?
No (0)
Yes (0)
Sunflame Enterprises customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sunflame Enterprises
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    407
    Pending
    0
    Resolved
    87
    Sunflame Enterprises Phone
    +91 12 9426 6999
    Sunflame Enterprises Address
    58, Sector 27C, Mathura Road, Faridabad, Haryana, India - 121003
    View all Sunflame Enterprises contact information