Sunflame Enterprises — regarding disappointment with sunflame product

S

Swati88r

Address:

LODHI COLONY

This is in reference to the sunflame modular 4 knobs gas. It was brought in march from r. K vision, lodhi colony, new delhi but placed in june due to corona lockdown. The concerned engineer placed it in place on 25th of june. You can cross check it with customer care details and the concerned engineer who placed it. We used it first on 29 june 2020. To my utter surprise, its a sheer waste of money. We used to like sunflame but it was a sheer disappointment this time. Let me mention you one buy one details of this particular product. I would definitely like to have a word with the manufacturer of this particular product.
1- there is no distance between 1st and 4th holders. The holders are almost touching each other. So even if you want to make two dishes at same time, one cant due to lack of space.
2- while switching on the 1st knob for 1st burner, both the burner (1st and 2nd) show ignited flame sound. So by that, one is definitely confused which one is going to work.
3- there is no high-low adjusting thing. You need to make it either in high flame on one burner or low flame on another burner.
4- the 1st burner started showing issues within 2 days o[censored]se. It doesn't light up on his own. I need to wait for few minutes or have to use matchstick to ignite it.
5- there is no enough space between all the 4 burners. You cant even think of making 4 items at same time!!
6- the on-off button is so close proximity of the burners that the buttons are almost on fire while the flame is on. One can burn the hand with the buttons only.

I am really disappointed with this model. Please kindly exchange it or replace it. After spending so much hard earned money into this kind of product is not worth it. This particular product of sunflame is waste of money. We asked the buyer to replace it but he said he cant help it. We might have brought it in march but we placed it on 29 june 2020. This can be confirmed by the sunflame customer care and the engineer who placed it. Please find enclosed pictures with labeling mentioned in them.
Please replace it or do something. I cant really use it.
Kindly revert.

Thanks
Dr. Swati rawat

Was this information helpful?

No (0)

Yes (0)

Sunflame Enterprises customer support has been notified about the posted complaint.

Jul 15, 2020

Updated by Swati88r Hello Sunflame customer care,
With reference to your mail, no action has been taken yet. one or two people came to visit our home, took notes, i guess doing the formality for the sake of showing up the paperwork done from the company. A person named Surender (Service head of noida and ghaziabad) visited our home on 10th july 2020 and understood the issue. He gave us an address of a nearby shop to look out for another option. To our surprise, the shop owner had just 2 models to show us, 1 with 3 burners and 1 with four burners! I called up that person to ask him about details of another gallery which has enough models of sunflame hob. He never picked up. Just keep on transferring my calls either to the office or asking a female to tell me to call the Manager. I don't have his number. I have written him mail too with no response!! I don't have time to keep on writing mails to the sunflame authorities asking them for refund or replacement. You should understand that it's a gas stove, which is a necessity for every person. I would never have purchased this hob stove from Sunflame if only I would have been aware of the worst customer care service and procrastinating nature of Sunflame.
An unhappy customerDr Swati Rawat

Jul 15, 2020

Updated by Swati88r Hello Customercare,
With reference to your mail, no action has been taken yet. one or two people came to visit our home, took notes, i guess doing the formality for the sake of showing up the paperwork done from the company. A person named Surender (Service head of noida and ghaziabad) visited our home on 10th july 2020 and understood the issue. He gave us an address of a nearby shop to look out for another option. To our surprise, the shop owner had just 2 models to show us, 1 with 3 burners and 1 with four burners! I called up that person to ask him about details of another gallery which has enough models of sunflame hob. He never picked up. Just keep on transferring my calls either to the office or asking a female to tell me to call the Manager (Mr Sanjay Diwan). I don't have his number. I have written him mail too with no response!!
I don't have time to keep on writing mails to the sunflame authorities asking them for refund or replacement. You should understand that it's a gas stove, which is a necessity for every person. I would never have purchased this hob stove from Sunflame if only I would have been aware of the worst customer care service and procrastinating nature of Sunflame.
An unhappy customer
Dr Swati Rawat

Related Sunflame Enterprises reviews

View all 407 Sunflame Enterprises Reviews

Comments

S

Swati88r

Hello,

I have not received any callback form SUNFLAME department yet!!!
Days will pass by with no revert from their side and in the end they will say that its been days and you have used this product and blah blah. I can't use that gas stove. Its very tough to make and can only make two dishes one time inspite of 4 burners!!!

Reply

S

Swati88r

Hello,

I have not received any callback form SUNFLAME department yet!!!
Days will pass by with no revert from their side and in the end they will say that its been days and you have used this product and blah blah. I can't use that gas stove. Its very tough to make and can only make two dishes one time inspite of 4 burners!!!

Reply

Post your Comment

Comment Guidelines