Sunflame Enterprises — Sunflame chimney defective piece

Hi,

I bought sunflame chimney in the month of April 2021, the chimney stopped working on 23rd July then I filed complaint for which technician visited and said that the power box has failure and will lead to the change in the hardware. He gave us the timeline of 1 week for the part available. Today it's 10th August and there has been no response since then. Hence I am writing you as told by the customer executive.
Here find below attached the bill, warranty card and photo of chimney for reference.

its 21st of September today, still un heard from the company.