[Resolved]  Sunflame Enterprises — sunflame chimney repair not done for life time warranty chimney

Hi, this is manikya rao lade, hyderabad, mob: [protected]

I complained about my sunflame chimney to the customer care ([protected]) due to non working and they registered complaint nbr 4000 on 14th nov 2018. The service boy ([protected]) visited my house on 17th nov 2018 and checked the chimney and taken some photographs of chimney and the photos of purchase bill and told me that there is a motor problem and that will be replaced with new one (Free of cost, as it is under warranty) on 19th nov 2018 (Monday). 20 days passed but he did not come and replace the motor. I called so many times customer care ([protected]) with my complaint nbr 4000 but they are not at all responding.
Don't know whom to contact our family facing lot of problems during cooking because total home spreading with full of smoke.
I afraiding about my 11 months girl, because of this smoke something is going to happen.
Could you please help me on this.

Desirable resolution: replacement with new chimney

Regards,
Manik
[protected]
+2 photos
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Feb 10, 2019
Complaint marked as Resolved 
Sunflame Enterprises customer support has been notified about the posted complaint.
Dec 14, 2018
Updated by Manikya Rao Lade
Sunflame is not responded till now...what to do now?
Dec 18, 2018
Updated by Manikya Rao Lade
Can you suggest what is the next escalation procedure? Till now sunflame not responded.
Verified Support
Jan 10, 2019
Sunflame Enterprises Customer Care's response
Our service franchise is visited no problem found in chimney. product is ok & complaint is closed.
Complaint comments 

Comments

Facing problem in burner (Flame ki dikkt h ek me aati h ek burner m ni aati h slow rehti hai )
And another one is ...glass gas stove ka stand tutt gaya h ..

Please sort out soon our problem .
Thankyou.

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