Sunflame Enterprises — Sunflame geyser - electrical burst

Address:

122003

To Whom it May Concern

This is regarding a Sunflame 15 Litres geyser purchased on 28/8/2016 (details in the scanned copies of enclosed bills) and is still under warranty.


1.Within a month of installation problem of leakage started and the geyser short circuited.
2.Upon raising a complaint your outsourced agency (mail trail enclosed), the technicain from Goodwill Service Centre visited on 4th Jan'16 and detected that there was a Water Tank Leakage and the tank to be replaced. I had asked him that why such productrs with manufacturing defects are not replaced when it is very much under warranty ? This is the normal practice with all companies especially when dealing with heating appliances like geysers.
3.After frequent follow-ups the tank was replaced in a week's time. However, heavy leakage was observed the very next morning.
4.Again called up the service guys and they replaced with a new tank .
5.The geyser ran for barely three weeks after which it conked off again.
6.Your technician who visited yesterday in the afternoon, repaired a faulty circuit and checked and assured us that every thing was okay. We even paid him for an Led light which is an indicator of the thermostat.
7.Last night when I switched on the geyser there was an electrical blast and it barely missed my eyes and face which could have landed me with serious burn injuries and in hospital. Lucky that it was me and not my children or wife.

Under these circumstances I would like you to clarify on the following -

1.How has such a faulty product passed the requisite quality checks ?
2.Why was the same not replaced when it was under warranty ?
3.Does your technicians have the adequate knowledge / expertise to certify a repair activity because time and againthey have goofed up ?

Your product and after sales support has exposed me and my family (including my children) at the risk of potential life/major injury.

Kindly redress the same within 3 working days after which I shall be compelled to move consumer court so that no other customer suffers what we have suffered.

With Warm Regards,

Shuvra

CC- Scanned copies of bills / warranty enclosed in the mail