Sunflame — OTG

Address:	110092
Website:	SUnflame

I had put in a complaint for my OTG, I gave the model number, and explained exactly what was not working. They gave the the name of the local service centre near my home, which did not call me back, so I called them. They then kept me housebound for 3 days, everyday they would say, today the technician is coming at x time, but let alone x time, they did not come at all. When I phoned them, they said: oh today I am very far away, I can't reach your house, today it is late, shall I come now (8pm) etc etc. On the 5th day the technician turned up without informing, no appointment. Luckily - or unluckily - I was at home. He fiddled about for some time and I realised he had no idea what my complaint was.I asked him, he said, no I don't know. I said: Did they not tell you? He said: No. Then he said, now I am going, I don't have the parts. I phoned the service centre, they said: We can't send him with the parts when we don't know what is wrong, we don't know the model number. I told them that I had given all the information, they said it's okay, he can come again!!! Again? Another 5 or more days, I will be sitting at home, waiting for some clueless technician.

Then I called the Sunflame customer care number, after a long time one man answered the phone, barked out: this is the lunch time call again after 1/2 and hour, and cut the phone off.

This kind of service is no service at all, it is just an annoyance.
I would NEVER have bought a Sunflame product if I had known the after sales service is so useless.