Sunstar Club — False sales promise

Address:	Ahmedabad, Gujarat, 400101
Website:	sunstarclub.in

We were made the following false commitments by ms priyanka and mr vivek singh during presentation

A) deltin group (Deltin daman and deltin goa are already in their tie up of resorts.
B) ananta hotel udaipur is already there in thier tie up of properties. (Still listed in thier website http://sunstarclub.in/)
C) we will be provided 3n/4d complimentary voucher with meal for 3 adults at any of the tie up properties.
D) we will be provided complimentary dinner voucher at jw marriot mumbai.
E) we will provided 12 nights/year to utilize at thier properties and we can take advance nights o[censored]pto 3 nights from next year)
F) the concept of per night/per month was not told to us. According to thier presentation we were allowed to utilize nights at our own behest.
G) we were told of dea tie up in presentation at extra cost for non tie up properties.

5) we were not provided with agreement copy till as late as 29/11/2016. After the agreement soft copy was mailed to us we come to know about per month/per night concept and also there was no mention of dea tie up in agreement.

6) after taking the membership when we put a request for booking for complimentary voucher on 3n/4d on 20/11/2016 on your email id we received a reply from certain ms apeksha on 21/11/2016 stating that deltin group is not in your tie up list and it is upcoming properties, to our surprise ananta hotel udaipur also did not feature in the list of tie up properties (Which is still listed in thier website).

7) we were surprised and shocked at this mail and immediately tried to contact mr vivek singh but he dint answer our calls. We continuously called him up for the next 4 days at various time but he did not answer any of our calls. When we called up your ahmedabad office mr rajesh sent us a mail stating that they will provide booking for deltin daman, but only for 2 adults and that too without meals for that compliemntary voucher of 3n/4d. When i requested him to honor the commitement made by mr vivek singh and ms priyanka he staright away refused and told us to contact them directly. Eventhough ms priyanka answered our every call but mr vivek singh was not picking up the calls, ms priyanka maintained that she was pitching what she was told by her seniors.

8) to settle the dispute and not drag the issue further we requested mr rajesh to club the booking of complimentary voucher of 3n/4d and our ownership nights and provide us with booking for 2 rooms instead since we were 3 adults, we were ready to compromise on the false meal promise. To our surprise we were denied that as well and again told to contact the sales representative directly.

9) we again contacted your ahmadabad office with ms fany on 29/11/2016. We explained her the entire case very patiently, she told us that she will resolve the same and call us back before 7.00 pm the same day. She even went to the extent of saying that many people have complained about mr vivek singh and that sunstar has already fired him from his job. She dint call us back and from the next day onwards did not answer our calls and simply passed the phone to someone else. We also contacted your mumbai office hoping for a resolution, ms swati told us the same that many complaints have been recieved against mr vivek singh and told us to mail the details to her email id.