Sunstar Club — Refund of the amount paid

Address:	Mumbai City, Maharashtra, 4000055
Website:	www.sunstarclub.in

Hi,

My name is Anfa Aziz (w/o Zaed Khan), I am writing on behalf of my husband. I had received a call from your Sunstar club on 21st Jan 2017 from Mr Mohsin ( Cell no [protected]) we were invited for a dinner at Jw Mariott and were told that there would be a presentation about your holiday packages

We met Ms Saba ( Cell no [protected] & [protected]), Ashish and Mr Nishant who was the head of operations ( Cell no [protected]) your representative, they convinced us to take the package and asked us to pay at-least Rs 20 k for a package of 1.4 Lacs, they asked us to pay the remaining in monthly installments. We paid Rs 20 k by Card and were told that Saba would come and collect the remaining amount via ck which would be dated on monthly basis the other day itself.We were also promised that once the package taken Saba would be our one point of contact ans would always be available on phone for the service.

On 22nd Jan 2017, We dint receive any call from Saba, we also tried calling on her number but it was not available this made us suspicious, post which we browsed about your company on google and have found many negative reviews on consumer forum along where customer has been given same promises at the time of taking the package which was not fulfilled. This made me and my husband more suspicious and we decided not to continue with your services .

on 23rd Jan 2017, I again tried calling up Saba but no response from her failing which i called up Mr Nishant your head of operations, he then promised me a call back from Saba, after that Saba called me up and i asked her to cancel this deal and refund my money back .She denied us with the refund and directly asked me to speak to Mr Nishant. Post this i shared my grievance with Mr Nishant, he then gave me Ms Swati's no [protected] for refund procedure.Ms Swati tried convincing me to continue with the package for which i denied and requested her to proceed with refund, she had promised me with the refund . I have been following up with her from past 1 week on wards but there is no response on the same and she states she is yet to receive a response from your Ahemdabad team

On 27th Jan after following up with her for several times she has the audacity to tell me that please mark an email for record purpose so that the refund can be done on faster basis.This could have been conveyed to me the very 1st day. She told me she would provide the email iid's for the complain purpose but have not yet received the same.

Its 7th Feb today and i have still not received any response from your team, infact on 1st feb we receive a welcome letter...and this is for whattttttt when we have asked you to cancel the services.

on 10th feb i get an email from Sunstar cub stating since we have crossed the grace periods of 10 days we are not eligible for a refund instead they wuld offer me a holiday package... i mean look at the audacity of the company when we have requested for the cancellation the very next day i get such an atrocious mail from them

On 22nd Feb i again Call up Swati from sunstar club and inform her about the mail received from her company where in she had promised me a refund and she agreed that due to her improper follow up there has been a delay.

On 1st March, i even agreed if in case you cannot refund the amount request you to please provide the holiday package for minimum a week, post this there has been no response on calls and email and Swati's number is also unavailable

Request you to please give us our money back asap, i am 9 months pregnant and i cannot go with this hassle at this stage of my life

Please note mails are available on request