[Resolved]  Ola Money — fraudulent use of debit card money refund

Address:Nellore, Andhra Pradesh

Near sir i have using sbi debits card no 622018... 8196 and ac no [protected]. I have receiving call around 12:hrs on dt 18/09/2017 no [protected]. The person informed that he is calling from sbi and request ing to link the aadhar card number and informed it is the conformation. But the person that deduction the amount of rs 4999 of two time. Txn no 1 sbipg[protected] ola money zip cash mumbai 2 sbipg[protected] ola money zip cash mumbai please send my money in this account.
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Oct 27, 2017
Complaint marked as Resolved 
Ola Money customer support has been notified about the posted complaint.
Sep 19, 2017
Updated by sureshnyp
Dear sir i have using sbi bank account nayudupeta branch but on date18/09/2017 at12:58pm i got call from [protected] and asking devet card and otp details. After some time i have done of payment 4999 of two times. Please see below transaction details and do the needful and help prevent money please credit ac no [protected] and please take necessary action.1 sbipg[protected] ola money zip cash mumbai.2 sbipg[protected] ola money zip cash mumbai.
Sep 21, 2017
Updated by sureshnyp
Sir madom i suresh prasad sbi accounts holder no [protected] and atm no 622018...8196. Sir on rate 18/09/2017 around 12:58 hr one known call no [protected] come asking bank detail. After some time 5999 rupes debits my account two times. Txn no 1 sbipg[protected] ola money zip cash mumbai. 2 sbipg[protected] ola money zip cash mumbai. P please send my money in accounts. T thanks you.
Sep 21, 2017
Updated by sureshnyp
No optodate
Verified Support
Sep 26, 2017
Ola Money Customer Care's response
Hello

Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
Verified Support
Sep 26, 2017
Ola Money Customer Care's response
Hello
Greetings for the day!

We understand your concern regarding an unauthorized transaction processed towards Ola Money.

We would request you to kindly provide the first six and last four digits of the card for us to block the wallet.

In the meanwhile, please visit the nearest Cyber Crime Cell or the concerned bank to lodge a formal complaint against amount being withdrawn from your account. Kindly ask the authorities to write to [protected]@olacabs.com with the supporting documents for investigation.

Please feel free to revert with queries and we would be happy to assist you.

Regards,

Team Ola Money
Complaint comments 

Comments

My ola I'd is [protected]
Gmail. [protected]@gmail.com
Sir. My ola money transfer in other account but not received in other account...plz give my refund and fast resolved to my query ... Your service is good but not minded in why make in misatekes. My account transfer rupee is 3100 rupee sir plz fast refunded in my ola money account, ...

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