Suryaflame — Product is defect

Address:	Thane, Maharashtra, 421503
Website:	suryaflame.in

Hi,

I am using Surya Flame Glaze Black 3 Burner for past 4 months, Product is under warranty and i owe warranty card. Recently I have been facing leakage problem beneath the burner i.e. Jet which passes the gas. Its getting flamed up automatically. After a numerous try to call customer care, I finally have raised complaints.

Problem 1:- First burner flame reduced automatically
Problem 2:- Jet beneath third burner getting lit up automatically

A guy from Jeeves who are providing services on behalf of suryaflame, was unable to understand the fault in the product. He came and verified the product and informed me a part need to be replaced which a valve inside nob.
As discussed with customer care, he informed me grease inside nob is dried up. Hence to replaced.

After 2 weeks, another guy from Jeeves came in and solved problem 1 i.e. replacing the valve under nob.
They started focusing problem 2 i.e. replacing Jet beneath the burner. However issue still persist.

Hence they went back saying the same part need to be replaced which a valve inside nob.

Another 2 weeks passed, I haven't received a call from Jeeves or Suryaflame regarding part replacement.

Current status: We are frightened o[censored]sing gas stove currently. Looking at flame burning below burner any normal guy would be scared to death. Hearing news LPG gas explosion due to fault of customer is acceptable.
God forbidden if anything happens to this Gas stove, thinking made my throat dry like a desert. This is unacceptable in nature.
Product is defective however SuryaFlame is not ready to accept this and just doing a part replacement.
I called customer care regarding my complaint and told them for total replacement. Firstly he was not accepting the product is defective. After informing him (Ankur) from Surya Flame Customer Care Executive that product is being risky currently. Kindly accept the replacement. He just nodded and would talk to his supervisor and will write an email regarding this.

However, No reply from SuryaFlame.

Kindly look into this matter as soon as possible.

Thanks,
Tamal Bhowmick
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