Suzuki India — worst service - threatening/abusive attitude of service engineers

The service is very poor. I suggest no one to ever buy suzuki products. They just want to get the product money and once the deal is done they dont even care for customer.

I had bought a scooter just 1 week back. Because of a small accident i visited the dealer for repair. The service engineers present at the workshop were hooligans. They had no sense of talking to customers. They were threatening. These engineers were abusive and even tried hitting us.

They were not ready to listen to customer instead were finding ways to charge more and more money.

This incident is of tilak nagar suzuki showroom. Although the showroom manager (The only person who was polite and helpful) did promise to take action against these engineers but the overall experience was really bad.

Just want to send a message to suzuki:
It is not just the sales but it is the after sales service that people look for.
And your company has the worst after sale service team.

Service engineers have no sense how to behave with the customers.

If you think that customers are looking for free services, then you are wrong there. If we can purchase your high priced products then we can spend our own earned money to get them repaired.

I doubt you will take any action against those 2 engineers and i will be filling a police complaint against those engineers for threatening us.

Suzuki should be held responsible for putting its customers life at stake by keeping such hooligans at your workshops.

I would never ever refer anyone to busy any vehicles of your company.

Suzuki could not stay long in india with this sort of attitude.

If suzuki really cares and reads this post, i would ask them to share a customer grievance email address.

Be more transparent. Create a safe environment for your customers. Focus on creating a good after sales team.