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Swiggy — charged even when I have not cancelled the order

My swiggy order number #[protected] was cancelled by the restaurant bt u was charged rs 200.0 as cancellation fee. What type of policy is this. If i had cancelled it then i understand u cn cut whatever amount you want bt someone else may be restaurant or delivery boy has cancelled it n why i hv to pay for this. I want complete refund of 432 rs. This is so cheap.
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Complaint comments  3 Comments     Updated: ShareTweet

Comments

I've placed an order in Swiggy from Sri Sampoorna Hotel. Then I found a cockroach in it. Please take action against them. So that no one dare to repeat in future.

I have ordered banana cake from chai point. The cake was heavily roasted and the size was also less compared to previous order. The taste was too horrible and request you ppl to focus on meeting taste expectations of customers.
Thank you
The order was given and till 1 hour there was no response from the delivery boy.then he calls up at 9.45 pm and says i am busy and will take one hour to deliver. very arrogant and said if you want to complaint then please proceed.
order No.[protected]
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    Swiggy
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    2962
    Pending
    0
    Resolved
    277
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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