Swiggy — charging fees without any reason

Address:

Pune, Maharashtra, 411009

So this has been going on for many days with many of my orders being altered without my notice or missing from my order on delivery. Yesterday i had ordered 4 items on my order number #[protected], an item worth rs 100 was not available with the restaurant. When the delivery guy came in with three items i was baffled as there was no notification of any sorts by swiggy stating the item could not be produced. Moving past the nightmare, my colleague took my phone and ordered again this morning but this time i received a call stating that the order i already paid for i. E #[protected], i have to pay cash on delivery and that if i cancel the order i will be charged rs 75 as cancellation fees. Now tell me swiggy why would i pay the guy in cash if i already had made an online payment to confirm the order. That too if i want a refund because of your unprofessional behaviour, they are charging me rs75 for no reason. Swiggy has tampered with my time and emotions not once but many times which i did overlook, but after so many failed attempts at it. I would like to lodge a complaint against this company and request strict action to be taken against such scammers who are sitting behind the veils of computers and harassing customers to save themselves from chargeback losses.