Swiggy — chat support

Address:	Hyderabad, Andhra Pradesh, 500081
Website:	Swiggy.com

Chat support guy named abdu rahman was so late to respond. I placed an order which was set to a wrong delivery address. I immediately tried to cancel it which was then transferred to a chat support. The guy took so much of time to respond that the delivery guy had already reached the restaurant. Why so much of time? This way swiggy makes 75 rupees o[censored]nprepared orders. Why is cancellation like issue even diverted to a chat support. Let me do it on my own. I had to go and pickup my order from the wrong delivery address. And why not give a 30 sec of time to even order confirmation by restaurant. This way i can undo any mistake.