[Resolved] Swiggy — cheating the customers | |||||
I am sorry to say this, swiggy is cheating the customers by cancelling the orders with applying cancellation charges up to 80% without proper reasons. I had ordered food which worth is RS 200 . After they accept my order the delivery boy inform me that he can't deliver to my location and requested me please cancel the order and also he make sure no cancellation charges applicable to it. Later in hub call they only cancel my order with the reason incorrect address. For that they charge Rs 183 which is 80% of my order. But actually the cancellation charges is maximum 50% of the order. After that when I contact customer care they are saying we are helpless and not responding So kindly take it is an priority issue and help me in this. Even dellivary boy requested me to cancel my order that cancellation charges also I have to pay which is around 80% cost of my order. I think this is not fare. This is absolutely cheating of customer. Was this information helpful? | |||||
Dec 20, 2018 Complaint marked as Resolved Swiggy customer support has been notified about the posted complaint. | |||||
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I placed this order, didnot receive the order for 1.5 hours, contacted swiggy customer care, the response i got was "we are cancelling the order".
There has been no update regarding the order from Swiggy. This is really disappointing for the customer.
SWIGGY - I am a highly dissatisfied SWIGGY CUSTOMER.