[Resolved]  Swiggy — damaged order and missing items

Order id: [protected]
Registered phone number: [protected]
I have ordered :
1) 6 butter aloo naan
2) dal makhani 1
3) dal handi 2
4) mixed veg

I have received fully damaged order dal makhani and naan was fully destroyed, where as dal handi and mixed veg were missing, i am really very very disappointed with swiggy's service on this regard, i have always been a loyal and happy customer to swiggy but this incident broke me completely, whether it was the items received, swiggy app, or the executive that came on chat to help me all of them were just so bad, that i was left with no other option to come and complaint here.

I reported in the app that the items were damaged the bot initiated the refund of 365 even without letting me know the amount of refund it is issuing, and issued 365 whereas i was in presumption that it will issue full refund as it did not show me an amount where as after issuing refund it showed me refund issued 365 and one more msg popped up that was supposed to be there before issuance of refund that we will issue 365 as refund, if i had knew that 365 will be issued why would i agree for such a miserable order refund of 365, i have paid 730 and i ant my 730 back.

I need my full refund. There was a technical glitch in the app for which the executive blamed me this isnt a way to treat customers swiggy mind it.

Refund my rest rs365.