[Resolved] Swiggy — delayed order by 23 mins and unsatisfactory customer executive response

Sahal Vora

from Ahmedabad, Gujarat

Address:

Vastrapur Lake, Ahmedabad, Gujarat

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I had ordered food from subway by swiggy and as displayed in the swiggy app, delivery time was 21 mins at 1:20pm on 25th november 2019. Then without acknowledgement, time was revised by 27 mins at 1:36pm on 25th november 2019. I contacted in app chat representative and he told revised delivery time is 1:56pm on 25th november 2019 and ended chat without acknowledgement suddenly. It did not reach on 1:56pm. I again contacted chat executive but it kept me saying to wait. Seriously? And it reached on 2:04pm on 25th november 2019. I have photos attached with this. This was completely unprofessional and i was about to miss my meeting of work scheduled on 2:10pm on 25th november 2019. Even delivery time on app changing backward and forward unexpectedly. Delivery boy said the reason of delay was multi orders. Please resolve this and compensate me so this wont happen again by them to fool people.

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Nov 25, 2019

Complaint marked as Resolved

Swiggy executive called me and apologized. He assured this wont happen again. But this is not a satisfactory fix from a well known professional brand.

Nov 25, 2019

Updated by Sahal Vora Swiggy Executive called and apologized. But Apology is not a solution. Because if this happens again, they will call and apologize again. I use app because they provide service and they provide service because I pay for service. I demand proper service against the money I pay. I want them to compensate me.

Nov 26, 2019

Updated by Sahal Vora Today, Swiggy Executive Mr.Nikhil again called me regarding this matter. He was too polite like yesterday he was. He again assured me that strict action will be taken and this wont happen again. I appreciate he is concerned about my matter and he called me again. So lets see whats action they will take but on the whole, my issue was to make swiggy Team aware about ground reality. So they can make things better for their brand. I can say this was best response I have ever had from Social Media team. I actually love swiggy. That is why I use it on regular basis. Thanks for response. -Still your user!

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Comments

badhru durbar

from Bengaluru, Karnataka

Your swiggy employee ( delivery boy ) behaved rudely in our hotel. I would request you to take action on him. His ID no-4849.

aadi0310

from Delhi, Delhi

I placed dinner from Swiggy.Order contained 6 plates of Gulabjamun, but i got only 3 plates.On complaining to Swiggy, they told since restaurant is closed plz raise an issue tom.next day they told that they cant refund but they can repalce the order.I want my refund.