Swiggy — delivery delay and failure and money not refunded

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I ordered a biryani from a nearby restaurant through swiggy. The delivery was getting delayed much more than the usual time. The track order was showing the stable location of he delivery guy. When i contacted the customer care, it was useless. There was still no movement of the delivery guy. It took an hour, then two hours and then three hours. No delivery or notifications at all. Neither from the delivery guy nor from the customer care. They didn’t even refund my money. Please look into it seriously!