Swiggy — didnt recieve my refund and wrong info by the cse

Address:

Thane, Maharashtra, 401107

I cancelled my order and ask for return. It was made somwhere in the start of march for rs 302. I recieved a mssg stating i ll be getting it in 2-4 business days.. It was an online payment. I spoke to the cse on 7th and he said it ll tke 5/7 days. On 14th i chck with cse regarding my refund and they informed it was failed dud to some technical issues, they have re initiated the oayment and told me it ll reflct with 24 hrs. On 15 th they informed that the oayment was terminated and the oayments team will call me in 24-48 hrs

I havt recieved any calls i waited for like 3 days. I chck again tday so first cse gve me the wrong info to contact the help centre as there were no options as call us. Then wen i contacted back they told me its frm diff accnt whch was impossible as i was tlking to the previous cse just 5 mins ago.

Order id #[protected]