Swiggy — domino's pizza order through swiggy

Website:www.swiggy.com

I had placed an order at 2.11 pm st domino's pizza through swiggy. Order no.[protected]. The order was not delivered even after 1 hr when domino's has a 30 minute delivery policy. When contacted, swiggy says they cannot talk to domino's as they don't handle their delivery. I have the screenshots of the conversation with swiggy customer service.
The order was placed through swiggy app and it just isn't easy to comprehend how they can deny accountability for an order placed through their app. I hope these kind of companies who defraud customers are taught a lesson.
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I agree Swiggy tends to wash their hands clean when it comes to dealing with Dominos. Had the very same problem but luckily, mine was rectified after repeated follow-ups. The Dominos team refers us back to Swiggy and a tennis ball match is played between the two companies.

The fault is not with Dominos however, it entirely rests with Swiggy as Dominos has their own order # and the one given by Swiggy doesn't match with theirs and hence, Dominos can't help you with it.

Hope your issue was resolved.
Surajmum's [Complaint's author] reply, Apr 18, 2018
If Swiggy doesn't take responsibility in resolving issues, I would rather directly use Domino's app than Swiggy. I guess Swiggy is only there to take that commission without putting in any sort of effort to earn it.
same here the swiggy dont deliver the order

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