Swiggy — dwight unfair cancellation policy

Namita Devadiga

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560029

I ordered food from apna punjab restaurant in btm 2 layout amounting rs 247 including taxes n delivery charges... As soon as i ordered it was confirmed by the restaurant. I wanted to cancel the order as soon as i placed it., there was no cancel button anywhere... I immediately called the customer care and one who answered the call was rude... He said 75rs cancellation fees will b charged.. There should b atleast 2 minutes buffer to charge the cancellation fees... M terribly upset with the behaviour of customer care executive

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Comments

prerna191

they charged me 50% of order amount as cancellation. It was an order for Sweets from kanti sweets. They said order was accepted. I understand order was accepted, but it was not started to prepare the sweets or even pack them or measure them in box. Swiggy is a cheater and I am not going to order from them again. I will also tell my family friends and corporate friends to refrain from Swiggy the cheaters