Swiggy — failed debits not yet credited

Address:

Hyderabad, Andhra Pradesh, 500054

This is a dispute on an amount of rs 1408.00.

- order was placed on 11th feb 2019 @ 11.48 am
- order placed with payment option as upi ([protected]@oksbi)
- the upi was provided and the payment gateway got connected to the upi payment option
- have received the request for payment on my googlepay for an amount of rs. 1408.00 (Success payment to [protected]@icici)
- have honored the payment for [protected]@icici and the payment was success
- on the swiggy app, the payment was never shown success instead the app popped up with failed message
- since the order had to be placed, have chosen the option of making the payment through cash (Where the order was paid through cash)
- the order was booked and the same was delivered too after collecting the cash from me
- later on, have waited for 02 days to get the amount refunded, but it’s been quite some time that nobody is bothered to help me
- i have lost my rs. 1408 and no response to my chat (Though the responses were of no help)
- i wanted to go through the below screenshots for your ready reference and would want to help me refunding my money back.