[Resolved] Swiggy — food not delivered. demanding compensation | |||
Have you ever craved for your favorite food item after dinner, especially if it's a special occasion too? What do you do? I ordered on swiggy and waited for 36 minutes only to know that my prepaid order had been delivered at the wrong address. Hi, I am a swiggy super member. I am out of town and i placed a prepaid order on the swiggy app from the waffle co, mega mall, dlf phase 1, gurgaon - 122001 on 25 february 2019 at 8:30 pm. To my home address for a special occasion. Order id - #[protected] Here's a timeline of events: 8:30 pm - order placed 8:33 pm - specific instructions provided to ask the delivery agent to call on an alternate number which was my brother's. 8:46 pm - ticket closed with confirmation that the alternate number has been given to the delivery agent. 9:03 pm - 9:05 pm - the delivery agent calls on my number 4 times when it should have been my brother's number where the call should have been placed. 9:06 pm - the delivery agent delivers the food, which happens to be the wrong address. 9:10 pm - i call the delivery boy to tell him he has delivered the food to the wrong address. He refuses to rectify his mistake and asks me to call swiggy. 9:11 pm - i initiate chat with the swiggy customer care on the swiggy app and get no response for 12 minutes. 9:23 pm - i contact swiggy customer care via call and inform them about the problem. He initiates a refund. A re-order would have meant another 40 minutes which i was not willing to go for. 9:30 pm - i disconnect the call. 9:43 pm - feeling distressed, i decided to escalate the issue and demand compensation for the same. Hey, after all, i am a swiggy super member who paid 999 rs. For an annual membership. Forget the rewards, i didn't even get my order! 9:43 pm - 11 pm - i have made multiple calls to the swiggy customer care in the past 1.5 hours and every time, i have been told that the l2 personnel will call you in less than 10 minutes. One executive even said that he is just calling you in the next minute. As you would have figured out, i still haven't received the damn call. Proud to be a swiggy super member! Woohoo!! Was this information helpful? | |||
Apr 10, 2019 Complaint marked as Resolved Verified Support Feb 27, 2019 Swiggy Customer Care's response We trust that we've sorted this out over a call, Tejus. Please feel free to reach out to us if you have any further queries. We're only a few clicks away!
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2 Comments | |||
Comments
Refund generated amount shows INR 235 in snapshot below, assiated by one o[censored]r executive, i have yet not received the amount. It is almost 9 days now
Reply
I order one burger and roll from rolls tiger by swiggy. Its been 2 hours no delivery executive picked my order and the customer support executive are not taking care of this seriously and there is no one to help me out. This is the worst delivery app. Now no one is coming on the chat also.
Krish
[protected]
Krish
[protected]
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