Swiggy — fraud/cheating

Address:

Ranchi, Jharkhand

Yesterday i placed an order of food from a restaurant, the entire process was completed. He picked the parcel from the restaurant and on coming to my way, he just stopped 1 km before my location as i can see the location of the delivery boy in the swiggy app. And tried calling more than 15 times when he was not standing there. When i tried calling swiggy, it did not connect, so i started chatting in the app and while i was chatting, the order got cancelled on the ground that i did not received the call which is a clear lie. When you did not reached my location, how you can say that i did not received the call. I have screen shot of calls that i made. I suffered cancellation charges half the amount of order. This is not first time that i have faced it. Few days ago the case was same. They have found a new way to get without any payment. I am also filing in consumer forum for the same. I have swiggy address my concern and remove this type of fradulent person.