[Resolved] Swiggy — handling of parcels

Bth

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400075

We are trying to get swiggy to notice the issues we are facing with the delivery team. All the delivery men come on 2 wheelers and are not equipped to carry pizza boxes and beverages. Their bags are too narrow for these and they all put the boxes vertically inside their bags or dangle on the handles. You can imagine the condition the food gets delivered to the end client. I am sure every restaurant owner is going through this problem. Can someone please make a note of this and help address the problem

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Mar 21, 2019

Complaint marked as Resolved

Swiggy customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2019

Swiggy Customer Care's response Hi, we are extremely sorry about that lapse in our service. Please share a relevant order ID with us, we will look into it and do the best to resolve this. You can also share the same at [protected]@swiggy.in.