Swiggy — horrible service and poor execution of orders

Address:

Bangalore, Karnataka, 560103

Order #[protected]
Swiggy has been constantly making mistakes in their order. I use my wife's account to place orders.
I specifically instruct them to call an alternate number as she'll be sleeping and to call me when i'm at work. They always call and trouble her, this is despite me always chatting with one of their reps, and not only using the chat box.
My anger this time is with the order number mentioned where the food wasn't delivered and the delivery executive said it was. This isn't the first time. They've done this multiple times before and then say they'll give a refund. That doesn't feed me. The delivery executives end up not answering the call and all you get is an apology.
These guys should be shut down as no other delivery business does as many mistakes as these guys.
It's past 11 now and there is no option for food. This is the case every time.