Swiggy — i am complaining about non delivery of food after confirmation of my order without refund and showing false delivered message

Address:

New Delhi, Delhi, 110017

I ordered food twice on 17.12.2018 through online app of swiggy. Against my first order, confirmation of order have been received to me and my money have been deducted, then after few moment i received a message from company that some person from the swiggy reached to pick my food from restaurant and same will delvered to me in a while, thenafter i received a call from swiggy exe cutive stating my order will not be delivered as restaurant persons are not responding, they wont even ready to instant my money, only assured that my money will be refunded in 24 hour. On my several requested they promised they will addon swiggy money in my account, but same has not happened, till now neither i received my refund nor any swiggy money in my reapective account. Thenafter i received a message from swiggy stating that my order have been delivered.