Swiggy — I ordered cake and received damaged cake

Address:

BA, 248001

I order a cake from swiggy worth 330rs
After receiving it i opened it and see that cake is damaged and all cake was ruined
And when i contacted the swiggy consumer care they replied that they can't help in this case they will pass feedback to the resustrant
But this is the duty of swiggy to help the coustumer when they face problem
I also shared the images of cake with them.