[Resolved] Swiggy — I ordered for a veg meal and I got a non veg meal

Nidhi Sharma Tanwar

Address:

103, North Point Apartments,, North Road, St Thomas Town, Cooke, Altaf Chillies, Bangalore, Karnataka, 560084

I am a vegetarian and I was given non veg meal.. Now there is no refund, no replacement that is being done.. Who is to blame here?

Now the swiggy customer care wants me to pay for this food and not even resolve the issue.. They cut short my conversation in between and decided to close the chat.

This is so rude. I have asked them to return my money back or take the food back as I can't even keep this food in my house since I strictly follow vegetarian lifestyle.
Nidhi

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Feb 8, 2020

Complaint marked as Resolved

Verified Support

Jan 03, 2020

Swiggy Customer Care's response Hey Nidhi, this is not at all acceptable and we're extremely sorry for the letdown. This is not what we stand for and we take such issues very seriously. Kindly help us with the relevant order details by writing to us at [protected]@swiggy.in so that we can have this issue addressed at once.