Swiggy — I received bad quality food

Address:

Ghaziabad, Uttar Pradesh, 201002

I received bad quality food and requested for a refund. Did chat and staff on other end confirmed a refund amount which was never able find. If i try to chat now the staff just reconfirms that refund has been done already. I understand that refund can take some time but when ever i try to enquire about it they again share next tat come you guys are better then this. My order amount is very less but every penny and experience counts. Looking for some help.

Many thanks
C kalsi