Swiggy — incorrect food item delivered - order no: #[protected]

Address:

89, Park Street, Kolkata-700016, Park Street Police Station, Kolkata, West Bengal, 700016

I had ordered veg pineapple tofu hot & sour soup x 1 from cit café, kolkata through swiggy app on 18th january, 2020 at about 21:30 hrs and paid rs. 244 /- for that.
However what i received is packet of fried rice. Upon receipt of the product i immediately contacted swiggy customer care through their app and customer care number along with picture of the product received where it can be clearly seen wrong product was give but instead of resolving my concern they redirected me to their email support as usual al without resolving the issue.
The customer care supporter stated me with their standard answer of "this rarely happens and we'll provide the feedback to restaurant"
The question here is not so much of money as much of the hassle one has to go through to report these issues and of basic business ethics and morale.
The authority of swiggy show the item veg pineapple tofu hot & sour soup x 1, i had ordered veg pineapple tofu hot & sour soup x 1 from cit café, kolkata and paid rs. 244 /- for that but received is packet of fried rice, the activity of responsible persons of swiggy is a criminal offence as they dishonestly induces the customer to paid item cost showing original item but after paid amount they intentionally supplied wrong item of food.
You are requested let me to, who or whose mistake deliver wrong food in place of my order. Also let me know who are responsible persons of this offence. As i want to lodge to complaint against them