Swiggy — invalid cancellation charge

Gauravjaiswal

from Kanpur, Uttar Pradesh

Address:

122001

I ordered food from swiggy paid them in advance delivery boy came and just called me once.
I was in office so was a bit late in checking the phone they cancelled the order and also charged me cancellation fees of 75 rs.
It happened for the first time i have placed a lot of order from swiggy in past but this is the first time it happened.
Got no help from customer service they said no straight away and was rude to someone who order regularly with them even didnt connected to supervisor.

Now i will make sure that i escalate it too higher level till your ceo mr bajati, so that this does not happen with anyone in future and will order food from zomato now.

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Comments

Sanjota Javanar

from Bengaluru, Karnataka

Such a horrible app is these people rob your money like any thing ...after few days they will assure that we will refund I placed a order but bull [censored] reasons useless after 11 o clock don't order the food ... they will tell that they will give the coupon but it's no use of keeping the coupon rather then food inthis Tyme my faly should slp empt s