Swiggy — item missing and wrong item delivered - order #[protected] | tue, dec 31, 2019, 07:48 pm

Address:	Mumbai City, Maharashtra, 400055
Website:	www.swiggy.com

Item missing and wrong item delivered (ORDER #[protected] | Tue, Dec 31, 2019, 07:48 PM)
I had ordered 2 veg biryani and chicken tandoori masala dry and other items on 31st dec 19. The items i received had 1 veg biryani instead of 2 and gravy based chicken tandoori masala.
I had raised this issue on 31st dec 19 as soon as the ordered was delivered. The delivery executive was gone by the time i checked the items. I contacted the help section via chat (sent him delivery slip and wrong item image) on the swiggy website who sent me rs 25 compensation coupon, but never helped me in resolving the issue.

I had again contacted the customer support executive today and they have told me to contact support over email. I do'nt understand that why was this not told to me on the first day i raised this issue.

1) item missing
ordered for 2 plates of veg biryani, but only 1 was sent ( check the attached delivery slip showing 1 veg biryani sent along with the order) ( attached delivery_slip_and_chicken tandoori_image.jpeg)
2) item different from what order
had ordered for chicken tandoori masala ( as per the image on the delhi drum website it show dry) but was send a gravy based dish. (attached chicken tandoori_image_delhi_drum_website)

Now even after writing to [protected]@swiggy.in about the issue (to refund the amount), they state in their reply that i have been compensated by a Rs 25 coupon whereas the missing item veg biryani is Rs 80 and the chicken tandoori masala cost Rs 230.

This is not expected from swiggy.