Swiggy — lost item

Address:

Khordha, Odisha, 751024

Very worst service from #Swiggy_Bhubaneswar Team.
We ordered 11 Nonveg items and 3 Veg items, but it delivered to us 10 nonveg items and 3 veg items. When we served each other, we found one item is lost and contacted to the #Swiggy customers care, they told they can do bla bla bla and at the end they have come with the solution is they will take care of such things in my future order. Then What about my one item which I paid for?? That money will go to whom? ?

First of all they did the mistake of not deliverying complete orders, then also not ready to refund the amount of non-delivery item. Is it the customers service? I along with my circle will not order through Swiggy and I would recommend people not to use such irresponsible, poor customer service company.